TERMS & CONDITIONS
Reservations, payments and deposits
• Touristways does require a deposit to hold the reservation of the
client. The required amount depends on the selected apartment, the number
of guests and the length of stay. The amount will be shown in the price
calculation of the apartments and on the online booking form which is shown
to the client before the actual booking.
• Payment of the reservation deposit should be made via credit card
at the moment of booking. The rest of the payment needs to be paid in cash
on the day of arrival.
• Please note that the booking will not be confirmed until Touristways
has received the pre-payment amount and the client has received a confirmation
email from Touristways.
• Depending upon the apartment offered a cash damage deposit ranging
from 150€ to 400€ will be requested upon arrival and will be refunded
in full after inspection of the undamaged apartment by the owner. Please,
check the deposit amount for the apartment you want to book, which is shown
to you before you make the actual booking.
Cancellation
• Please note that the prepayment is non-refundable, not even in the
case of force majeure. The cancellation policy fees depending on the notice
given:
Less than 14 days prior to arrival: 50% of the total rent.
Less than 48 hours prior to arrival or cancellation without prior notice:
100% of the total rent.
• In the event that the client changes the dates, it will be understood
as a new stay and it shall be subject to the cancellation conditions.
• We recommend our customers to purchase travel insurance with cancellation
cover.
• If Touristways should be unable to provide the apartment being
booked by the client, Touristways reserve the right to transfer the client
to an apartment with similar characteristics.
• If no agreement can be reached, both contractual parties are authorized
to cancel the contract. In this case Touristways will refund to the client
all money paid (except the part corresponding to the days that the apartment
was used, if this was the case). Touristways will not be liable for further
claims by the client.
Arrival
The apartment will be available from 15:00 pm at the day of arrival. If,
for any reason, your arrival is earlier, please contact your contactperson,
which is noted in the confirmation mail, so he can try to accommodate you
before. Please note that for arrivals later than 20:00 pm there is an extra
checkin charge of 20€.
Departure
The apartment should be left before 11:00 am at the day of departure. If,
for any reason, your departure is later, please contact your contactperson.
Cleaning
The apartment shall be cleaned prior to the arrival of each client. When
leaving, the client is obliged to leave the apartment in a reasonable condition.
The owner of the accommodation is entitled to charge additional fees if
the accommodation not left in a reasonable condition. We can arrange for
the accommodation to be cleaned during your stay for an additional fee based
on hourly rates.
Number and identity of the guests
The client will inform Touristways of the number of guests included within
the booking. Unless otherwise agreed by Touristways, only the number of
persons indicated by the client when booking the apartment, shall be authorised
to use it. The number of persons who may use the apartment may not exceed
the number of persons allocated for each apartment, except for children
under two years of age. Pets are not allowed. In the event of any infringement
of the before mentioned obligations, Touristways at its sole discretion
will be entitled to request the client to leave the apartment, and the client
shall have no right to claim any type of compensation.
Behaviour
The client will be liable for the correct and decent behaviour of all the
persons accompanying him/her. Should that person, or any of the persons
accompanying him/her not behave in a suitable and responsible way, Touristways shall be entitled to request the client and the persons accompanying
him/her to leave the apartment without the right to claim any type of compensation.
Please respect your neighbours, particularly in the evenings and at night.
Liabilities
Neither Touristways nor the owner of the apartment shall be liable for
any direct or indirect damage that may arise as a consequence of the clients
use of the apartment, including without limitation, damages, insurance,
losses because of fire, robbery or criminal behaviour.
Complaints
• Complaints on services provided must be reported by client to Touristways within 48 hours of their being detected, in order that the latter
may adopt an appropriate solution.
• Complaints that cannot be resolved on location to the satisfaction
of client must be referred in writing to Touristways within one month of
completion of the period of accommodation. This written notification must
stipulate the date of accommodation and the reservation number.
Our Website
While Touristways do their upmost to maintain accuracy and check details
wherever possible, Touristways cannot be held liable for any errors or
omissions that may arise.
Touristways also reserves the right to change information published on
the site at any time including rates, descriptions and photographs. Touristways makes no warranty or representation about the fitness or suitability
of any product or service advertised on its website.
Touristways reserves the right to update any of its terms and conditions
at any time, as may be required and as may be in line with the company's
business. The onus is placed on all parties, using the site, to undertake
adequate measures to ensure that they visit any such terms and conditions
on a regular basis. By agreeing to use this site, it is implied that any
such changes are accepted by any such third party and, that any such third
party undertakes to comply with any such changes.
These terms do not affect consumer statutory rights.
Best Regards,
The Touristways team
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